Case 9: Complaint leads to agreement to install escalators for accessibility

QLDRight to equalityRight to privacyProperty rightsChildrenPeople with a disabilityOlder persons
Written By Rachel Richmond
Photo of person holding onto handrail. Photo by ThamKC on Shutterstock

Photo by ThamKC on Shutterstock

When escalators at a train station were replaced by steep, inaccessible stairs, one older resident of the community made a human rights complaint. This was resolved through a conciliation process that led to agreement that escalators would be installed as part of the station upgrade.

Source: The First Annual Report on the Operation of Queensland’s Human Rights Act 2019-20, p. 135

Rachel Richmond
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